Agent Shop and Stations - Victoria Coach Station (On-site)

<p style="line-height: 1.4;"><span style="font-size: 12pt;">At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. &nbsp;</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;">We're looking for motivated and driven<strong> Agent Shops and Stations for Victoria Coach Station (On-site)</strong> who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.</span></p> <p style="line-height: 1.4;"><span style="font-size: 24pt;"><strong>About the Role</strong></span></p> <ul> <li style="font-size: 12pt;" data-renderer-start-pos="10847"><span style="font-size: 12pt;">Act as the face of FlixBus UK at one of the UK's busiest coach stations, Victoria Coach Station, delivering a welcoming and seamless customer experience from journey start to departure</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10847"><span style="font-size: 12pt;">Assist existing and prospective customers with ticketing queries, journey information, operational updates, cancellations, and delays</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10847"><span style="font-size: 12pt;">Drive revenue by selling tickets and promoting relevant FlixBus add-ons to passengers</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10847"><span style="font-size: 12pt;">Support drivers and customers by conducting ticket checks, passenger check-ins, and ensuring smooth boarding processes</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10847"><span style="font-size: 12pt;">Carry out vehicle audits and quality checks before departure to help maintain service standards and enhance the customer journey</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10847"><span style="font-size: 12pt;">Coordinate with station partners and TfL staff to manage live departures and ensure the efficient flow of passengers through the station</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10847"><span style="font-size: 12pt;">Respond to incidents, disruptions, delays, and cancellations, keeping customers informed and minimising network disruption while helping passengers continue their journeys smoothly<br></span></li> </ul> <p style="line-height: 1.4;"><strong><span style="font-size: 24pt;">About You</span></strong></p> <ul> <li style="font-size: 12pt;" data-renderer-start-pos="10944"><span style="font-size: 12pt;">Enjoy providing great customer service and have the a</span><span style="font-size: 12pt;">bility to deal with difficult situations whilst remaining professional at all times</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10944"><span style="font-size: 12pt;">Have previous experience of working in a customer-facing role</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10944"><span style="font-size: 12pt;">Possess excellent communication skills</span></li> <li style="font-size: 12pt;" data-renderer-start-pos="10944"><span style="font-siz