Credit Operations Officer (12 month FTC)

<p style="min-height:1.5em"><strong>About Allica Bank</strong></p><p style="min-height:1.5em">Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.</p><p style="min-height:1.5em">Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.</p><p style="min-height:1.5em"><strong>Role Description </strong></p><p style="min-height:1.5em">The purpose of the Credit Operations Officer role is to ensure the best possible customer experience for Allica’s lending products from Offer stage through to drawdown and completion. Working closely with our Relationship Managers, our legal and valuation panels and our Underwriting teams you will be responsible for a portfolio of lending cases, managing all relevant activity to progress the case efficiently and effectively through to completion. If you think you can deliver operational excellence in the Commercial Lending arena, this is the role for you.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Principal Accountabilities</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Deliver post-sanction administration to Commercial Mortgages and other lending i.e. GGS loans, Overdrafts and Business Loans, ensuring timely release of communications, legal and valuation instructions and payments to support the bank’s ethos of fast, high-quality service.</p></li><li><p style="min-height:1.5em">Responsible for satisfying Conditions Precedent to the Loan, supporting internal and external stakeholders to drive completions.</p></li><li><p style="min-height:1.5em">Managing a pipeline of cases to ensure adherence to the team’s service level agreements and quality expectations.</p></li><li><p style="min-height:1.5em">Maintain good working relationships with all legal and valuation panel partners to ensure smooth and timely exchange of correspondence and communication.</p></li><li><p style="min-height:1.5em">Build and maintain relationships with core internal stakeholders; Underwriting and Relationship Managers being key.</p></li><li><p style="min-height:1.5em">Maintain clear and accurate records for each case, including clear sanction audit trail, for MI and monitoring.</p></li><li><p style="min-height:1.5em">Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.</p></li><li><p style="min-height:1.5em">Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.</p></li><li><p style="min-height:1.5em">Support wider lending teams, which may include cross skilling and working across Asset Finance. </p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Personal Attributes &amp; Experience</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A strong customer service ethic: Experience of delivering a high standard of customer experi