Customer Care Specialist

<p style="min-height:1.5em"><em>Making preventive health the default for every human in Europe</em></p><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2><strong>The mission</strong></h2><p style="min-height:1.5em">At <a target="_blank" rel="noopener noreferrer nofollow" href="https://lucis.life/?utm_source=career_job_desc&amp;utm_medium=content">Lucis</a>, we believe healthcare should be preventive, not reactive. We’re building the OS for human longevity to help people add more healthy years to their lives. You can read more about who we are and how we work <a target="_blank" rel="noopener noreferrer nofollow" href="https://lucis.life/careers?utm_source=career_job_desc&amp;utm_medium=content">here</a>.</p><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2><strong>The role</strong></h2><p style="min-height:1.5em">Health is complex, personal, and deeply important to our members. As the voice of Lucis clients, you support them throughout their health journey and own member happiness end to end.</p><p style="min-height:1.5em">With rapid member growth, we are hiring our first dedicated <strong>Customer Care Team Specialist</strong>. You will own the member experience end-to-end, stabilize our operational metrics, and build and manage a world-class support team.</p><p style="min-height:1.5em"></p><h2><strong>What you will own</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Member support:</strong> Resolve member and lab partner inquiries via chat, email and phone, with warmth, precision and a sense of urgency.</p></li><li><p style="min-height:1.5em"><strong>Phone-first when it matters:</strong> Pick up the phone whenever a situation calls for a human voice: a delayed result, a stressful moment, a confused member.</p></li><li><p style="min-height:1.5em"><strong>Know your boundaries:</strong> Work hand in hand with our medical team and know exactly when to escalate a health question rather than answer it yourself.</p></li><li><p style="min-height:1.5em"><strong>Voice of the member:</strong> Spot recurring issues and turn them into clear, structured feedback for the product and ops teams.</p></li><li><p style="min-height:1.5em"><strong>Contribute to projects:</strong> Take part in initiatives that improve the member experience, like rebuilding our Help Center, designing proactive care for lab delays, or automating repetitive workflows with AI.</p></li></ul><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2><strong>About you</strong></h2><p style="min-height:1.5em">You’re passionate about the future of human health and want your work to help people stay healthy for longer. You move quickly from idea to execution, take full ownership of what you build, and work best with talented people who care as much as you do.</p><p style="min-height:1.5em">You thrive in fast‑moving environments, learn by doing, and value feedback as a way to continuously improve. You use AI the way others use a calculator: naturally, to go faster and think bigger.</p><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><h2><strong>You’ll fit in well if</strong></h2><ul style="min-height:1.5em"><li><p style=