Customer Service and Sales administaror

<h2>About Us</h2><p>Cloverleaf Plumbing, Heating & Renewables is a well-established and growing business, proudly serving customers since 1994.</p><p>We specialise in plumbing, heating, air conditioning and renewable energy solutions, helping homeowners and businesses improve their comfort and energy efficiency.</p><p>As our business continues to grow, we're looking for an enthusiastic, organised and confident individual to join our friendly office team.</p><h2>About the Role</h2><p>This is an exciting opportunity for someone who enjoys working with people, thrives in a busy office environment, and wants to develop their career in customer relationship and sales.</p><p><strong>Initially, the role will focus primarily on general office administration, customer service and supporting the smooth day-to-day running of the business.</strong></p><p>However, we're looking for more than someone who simply processes paperwork.</p><p>You'll also play an important role in how we welcome new customers, manage incoming enquiries and guide prospective clients through the early stages of their journey with Cloverleaf.</p><p>As you become familiar with our services, systems and customers, there will be opportunities to take on greater sales responsibilities, develop your commercial skills and earn additional income through a commission structure.</p><p>You don't need to be a heating or renewable energy expert. We're much more interested in finding someone with the right personality, communication skills and willingness to learn.</p><h2>Key Responsibilities</h2><h3>Office Administration & Operations</h3><ul><li><p>Manage and coordinate boiler and air source heat pump servicing, including customer reminders, bookings and follow-up communications.</p></li><li><p>Complete manufacturer product and warranty registrations, ensuring accurate records are maintained.</p></li><li><p>Assist with the administration of our company vehicle fleet, including servicing, MOTs, insurance and general vehicle records.</p></li><li><p>Maintain accurate customer information, job records and documentation within our Simpro management system.</p></li><li><p>Support the scheduling and coordination of engineers and customer appointments.</p></li><li><p>Liaise with customers, engineers, suppliers and other members of the team to ensure jobs progress smoothly.</p></li><li><p>Assist with general office administration and other operational tasks as required.</p></li></ul><h3>Customer Enquiries & Relationship Management</h3><ul><li><p>Act as a friendly, professional and confident first point of contact for customers contacting Cloverleaf by telephone, email or through our website.</p></li><li><p>Handle new sales enquiries, asking relevant questions to understand customers' requirements and identify the most appropriate next step.</p></li><li><p>Qualify and organise incoming enquiries, ensuring customers are directed towards the correct service, appointment or member of the team.</p></li><li><p>Build rapport with prospective customers and maintain communication throughout the early stages of their enquiry.</p></li><li><p>Arrange initial consultations, surveys and follow-up appointments with the appropriate team members.</p></li><li><p>Proactively follow up with prospective customers, keeping conversations moving forward and ensuring opportunities are not overlooked.</p></li><li><p>Maintain accurate customer notes and enquiry records to support a structu