Customer Service Assistant

<p><strong>We are an online business in the luxury gift market. 80% of our revenue comes from export.</strong></p> <h2>Vos missions</h2> <p><strong>The job will consist of :</strong></p> <ul> <li><strong>Corresponding with zChocolat clients via email and phone</strong></li> <li><strong>Taking orders over the phone</strong></li> <li><strong>Dealing with complaints, DHL online delivery tracking, customs problems etc</strong></li> <li><strong>Responding to comments left by clients online (Facebook, Trustpilot…)</strong></li> <li><strong>Update client information on the site where necessary</strong></li> <li><strong>Assisting other departments (Customer Service and Logistics) during peak seasons</strong></li> </ul> <h2>Vos compétences</h2> <p><strong>Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.</strong></p> <p><strong>An appreciation of group work, knowing how to manage stress and urgency during peak season.</strong></p> <p><strong>Understanding of online tools and the internet</strong></p> <p><strong>Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.</strong></p> <p><strong>90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.</strong></p> <h2>Avantages</h2> <p>673 Euros per month</p><p>Find <a href="https://www.arbeitnow.fr">Jobs in France</a> on Arbeitnow</a>