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Customer Success Manager (French-speaking) - Airline or Airline Catering 80-100% (Europe, 100% remote)
<p style="text-align:start;">Join our fully remote, mission-driven team dedicated to pioneering <strong>sustainable inflight service management</strong>. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.</p><p style="min-height: 1.7em;"></p><p style="text-align:start;">Headquartered in Zurich, Switzerland, with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.</p><h4><strong>About the role</strong></h4><p style="text-align:start;">We are looking for a dynamic and customer-focused <strong>Customer Success Manager</strong> (CSM) to join our team.</p><p style="min-height: 1.7em;"></p><p style="text-align:start;">In this role, you will own a portfolio of airline customers and be responsible for driving long-term customer success, retention, and growth. You will act as a trusted advisor to key stakeholders, ensuring that customers realise measurable value from LimeFlight while continuously identifying opportunities to expand their usage.</p><p style="min-height: 1.7em;"></p><p style="text-align:start;">This is not a purely operational role you will take ownership of customer outcomes and proactively manage relationships.</p><p style="min-height: 1.7em;"></p><p style="text-align:start;">Fluency in French is a strong plus to support our international customer base.</p><h4><strong>Key responsibilities</strong></h4><p style="text-align:start;"><strong>Strategic Customer Ownership</strong></p><ul class="ak-ul"><li><p>Own and manage a portfolio of key airline customers</p></li><li><p>Build strong, trust-based relationships with stakeholders across operations, IT, and management</p></li><li><p>Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives</p></li><li><p>Lead regular business reviews and management meetings</p></li></ul><p style="text-align:start;"><strong>Customer Value & Growth</strong></p><ul class="ak-ul"><li><p>Monitor customer health, adoption, and satisfaction</p></li><li><p>Identify upsell and cross-sell opportunities (e.g. modules, integrations, services)</p></li><li><p>Drive retention and expansion revenue within your customer portfolio</p></li><li><p>Actively contribute to renewal processes and commercial discussions</p></li></ul><p style="text-align:start;"><strong>Implementation Oversight</strong></p><ul class="ak-ul"><li><p>Support onboarding and implementation phases as a strategic counterpart</p></li><li><p>Guide customers through integrations, data setup, and adoption best practices</p></li><li><p>Collaborate with implementation teams to ensure a smooth transition into run mode</p></li></ul><p style="text-align:start;"><strong>Training & Enablement</strong></p><ul class="ak-ul"><li><p>Deliver targeted training sessions and workshops (remote & on-site)</p></li><li><p>Enable customers to adopt new features and optimize their processes</p></li><li><p>Promote best practices and continuous improvement</p&g