Customer Success Manager

<h2><strong>About Griffin</strong></h2><p style="min-height:1.5em">Hi, we’re Griffin. We’re a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms like Uber, Yonder, Prosper, and Sidekick. By doing the heavy lifting behind the scenes, our customers can focus on what they do best - delivering amazing customer experiences.</p><p style="min-height:1.5em">We’ve grown rapidly since our launch in 2024, and today provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more.</p><p style="min-height:1.5em">We’re moving into card issuing, stablecoin infrastructure, and agentic finance next as we continue to support the next generation of product-led companies.</p><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://griffin.com">Learn more about what we do</a></p><p style="min-height:1.5em"></p><h3><strong>Our culture</strong></h3><p style="min-height:1.5em">We believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments and have done our best to create such an environment at Griffin. People who thrive here don’t require much hand-holding, and go out of their way to figure out how to contribute in the most valuable way possible.</p><p style="min-height:1.5em">We've been remote-first since we were established in 2017 and we remain so today. Work here is asynchronous and fully flexible - because we want to be a part of your life in a way that helps you to get the most out of both your work <em>and</em> home life.</p><p style="min-height:1.5em">We understand that our culture and ways of working aren’t for everyone, and we’re very intentional about our hiring process as a result. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.</p><p style="min-height:1.5em">Our strong culture has helped us to remain a mission-driven company as we have scaled, and gives our people a clear, explicit operating framework and the space to focus on delivering real value for our customers.</p><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://griffin.com/culture">Learn more about our culture.</a></p><p style="min-height:1.5em"></p><h3>The commercial team</h3><p style="min-height:1.5em">We strive to bring the best in technology, user experience and banking to the embedded finance space and be the bank for fintechs and corporates to build on.</p><p style="min-height:1.5em">As the third hire in the Customer Success team, you'll help customers maximise value from our product and drive growth opportunities.</p><p style="min-height:1.5em"></p><h2>Who are you</h2><p style="min-height:1.5em">The ideal candidate for this job will have most of the following:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2-3 years experience in B2B customer success, account management or a related role, ideally in financial services, banking or fintech</p></li><li><p style="min-height:1.5em">Excellent problem-solving and project management abilities, with experience managing competing priorities while consistently delivering results</p></li><li><p style="min-height:1.5em">Demonstrated success in customer retention and driving account expansion</p></li>