Customer Success Manager

<h1><strong>Customer Success Manager</strong></h1><p style="min-height:1.5em">Are you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of experience managing Enterprise customers in the payment and/or crypto industry? Are you looking for your next challenge in an emerging and exciting market? If yes then we want to hear from you!</p><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><p style="min-height:1.5em"><strong>The impact you will have:</strong></p><p style="min-height:1.5em">You will join our global Commercial team, and champion uncovering and developing new commercial opportunities within our base of existing customers. As <strong>Customer Success Manager, </strong>you will be responsible for managing a nominated list of customers, mainly Enterprises. Your focus will be to drive profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio.</p><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><p style="min-height:1.5em">Working in partnership with the Customer Success team, you will manage the upsell sales cycle including identifying opportunities, qualifying, negotiating terms, developing custom proposals and closing upsells and renewals to ultimately deliver profitable revenue growth and &gt;100% net account retention for those named accounts.</p><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><p style="min-height:1.5em">This is an exciting opportunity for an experienced and tech savvy individual looking for a role where you can make an impact not just on the company you work for but also on the market you work in. Fascinating and challenging work is the norm - working at Elliptic is never boring!</p><h2><br /><strong>Key Responsibilities</strong></h2><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What you’ll do:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Build strong relationships with key stakeholders within your account base</p></li><li><p style="min-height:1.5em">Fully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and expansion</p></li><li><p style="min-height:1.5em">Be the main point of contact for your accounts internally and externally</p></li><li><p style="min-height:1.5em">Analyze critical utilization data and assess renewal risk, proactively mitigating risk early on</p></li><li><p style="min-height:1.5em">Develop net new business through upsell and cross sell opportunities within your region</p></li><li><p style="min-height:1.5em">Build strategic customer account plans, and manage the commercial cycle independently and/or in collaboration with AEs</p></li><li><p style="min-height:1.5em">Discovery and scoping of high quality expansion opportunities within existing accounts</p></li><li><p style="min-height:1.5em">Convert customer needs and challenges into qualified opportunities</p></li><li><p style="min-height:1.5em">Develop custom proposals based on customer requirements</p></li><li><p style="min-height:1.5em">Conduct presentations such as QBRs, kickoff calls and product demos</p></li><li><p style="min-height:1.5em">Negotiate terms and renewals</p></li><li