Customer Success Manager - Scale (m/f/d)

<h2>🎤 Why voize? Because we’re more than just a job!</h2><p style="min-height:1.5em">At voize, <strong>we believe the greatest gift to frontline workers is time - time to care, connect, and be present.</strong> Today, that time is lost to <strong>busywork and complex systems </strong>that pull them away from what matters most: <strong>people</strong>.</p><p style="min-height:1.5em"><strong>Our vision is to change that by building AI companions</strong> that seamlessly take over digital workflows. We don't replace humans with technology - <strong>we amplify their impact.</strong></p><p style="min-height:1.5em">Our mission is backed with a <strong>$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion</strong> to ease their daily workload.</p><p style="min-height:1.5em">As a dynamic team, we combine first-in-class technology with meaningful social impact. <strong>And now, we’re looking for you to join us on this mission!</strong></p><p style="min-height:1.5em"></p><h2>💡 <strong>Your Mission: </strong>Make scale feel clear, human and effective</h2><p style="min-height:1.5em">Customer Success at voize is <strong>proactive.</strong> <strong> </strong>We help customers succeed in a <strong>smart, repeatable way, </strong>without losing judgment or humanity. You’ll work with a high-volume portfolio of mid-market and SME customers and ensure voize is adopted quickly, sustainably and with real impact in their daily care workflows.</p><p style="min-height:1.5em">This role is for people who love <strong>structure and momentum</strong>, but also understand that in healthcare, <strong>good judgment matters just as much as good processes</strong>.</p><p style="min-height:1.5em">If you enjoy improving systems, thinking ahead, and seeing immediate impact at scale, this role is for you. </p><p style="min-height:1.5em"></p><h2>🚀 Your Daily Business - No two days are alike</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Own the end-to-end rollout and success </strong>of 30–50 customers</p></li><li><p style="min-height:1.5em"><strong>Drive adoption</strong> through clear processes, smart touchpoints and proactive communication</p></li><li><p style="min-height:1.5em"><strong>Make Decisions</strong> on what should be standardised and where individual guidance is needed</p></li><li><p style="min-height:1.5em"><strong>Monitor customer health</strong>, usage and ticket patterns to spot risks proactively</p></li><li><p style="min-height:1.5em"><strong>Simplify and streamline </strong>recurring CS workflows to reduce friction at scale</p></li><li><p style="min-height:1.5em"><strong>Run virtual touchpoints,</strong> office hours and scalable enablement formats</p></li><li><p style="min-height:1.5em"><strong>Work cross-collaboratively</strong>: you will partner closely with Support, Product and Onboarding to keep execution efficient</p></li><li><p style="min-height:1.5em">Actively contribute ideas to improve how Customer Success operates</p></li></ul><p style="min-height:1.5em"></p><h2>🤝 Your Skillset -