Enterprise Customer Value Partner

<p style="min-height:1.5em">Multiverse is the upskilling platform for AI and Tech adoption.</p><p style="min-height:1.5em">We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.</p><p style="min-height:1.5em">Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p><p style="min-height:1.5em">In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p><p style="min-height:1.5em">But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.<br /><br />Join Multiverse and power our mission to equip the workforce to win in the AI era.</p><p style="min-height:1.5em">At Multiverse, we are building a tech-first institution that combines work and learning to close the critical skills gap. The <strong>Customer Value Partner (CVP)</strong> is the primary architect of this transformation.</p><p style="min-height:1.5em">In the Enterprise segment, you are the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey - ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion. This is a role for an operator who is as comfortable influencing a Director-level stakeholder as they are navigating the data-driven technicalities of a program launch.</p><p style="min-height:1.5em"></p><h3><strong>Once here, you will:</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, handling greater ambiguity to move customers from initial sales handover to long-term value realization and renewal.</p></li><li><p style="min-height:1.5em">Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders; navigating internal dynamics to ensure Multiverse is logically embedded in their digital and talent strategy.</p></li><li><p style="min-height:1.5em">Partner with executive sponsors to translate complex learning outcomes into specific business impact narratives, selecting and differentiating information to achieve high-level engagement from senior leadership.</p></li><li><p style="min-height:1.5em">Independently build 12-month Mutual Action Plans and Discovery Workshops, establishing the clear governance, success metrics, and operating rhythms required to drive consistent momentum.</p></li><li><p style="min-height:1.5em">Oversee launch excellence and the critical "First 90 Days," collaborating methodically with the central Fulfilment team to ensure technical readiness and cohort setup do not create long-term account drag.</p></li><li><p style="min-height:1.5em">Lead structured Executive Business Reviews (EBRs) that move beyond data reporting to tell a compelling story of ROI, navigating difficult conversations with sensitivity and adapting responses based on customer emotion.</p></li&g