Forward Deployed Engineer

<p style="min-height:1.5em"><strong>About SANOVIO</strong></p><p style="min-height:1.5em">SANOVIO makes buying and selling medical supplies easier. On our AI platform, hospitals, purchasing groups and suppliers work together in one place instead of juggling emails, Excel lists and disconnected systems. Hospitals can buy together, and suppliers reach that bundled demand more easily.</p><p style="min-height:1.5em">Our software, SANOVIO aOS, uses AI agents to take over the tedious work: cleaning up product data, comparing requests and offers, bundling demand and keeping orders on track. It connects to the systems our customers already use.</p><p style="min-height:1.5em">When needed, SANOVIO Fulfillment also takes care of the physical side: finding manufacturers worldwide, quality checks, financing, warehousing and delivery. The goal is simple: less admin work, and more time and money for patient care.</p><p style="min-height:1.5em"><strong>About the Role</strong></p><p style="min-height:1.5em">As a <strong>Forward Deployed Engineer</strong>, you are the bridge between our customers and our product, on both sides of the platform: healthcare providers and purchasing groups on one side, suppliers on the other. At its core, this role is about <strong>talking to customers</strong>. You work directly with procurement, logistics and IT teams, understand how they really work and make SANOVIO work inside their world: you connect our platform to their <strong>ERP, materials management and supplier systems</strong>, untangle their <strong>data and processes</strong>, and ship the solutions that make them successful.</p><p style="min-height:1.5em">This role is for builders who are just as comfortable in a customer workshop as in a code editor. Whether you studied <strong>business informatics, industrial engineering, computer science or mathematics</strong>, or bring experience in <strong>technical product management</strong>, <strong>product engineering</strong> or <strong>software engineering with a strong design sense</strong>: what matters is that you love solving messy real-world problems end to end. We hire for skills, not for degrees.</p><p style="min-height:1.5em"><strong>Tasks</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Talking to our customers every day: leading <strong>workshops</strong> with procurement managers, IT departments and suppliers, and being a trusted partner for our customers</p></li><li><p style="min-height:1.5em">Owning <strong>customer implementations end to end</strong>, from kickoff and process analysis to go-live and continuous improvement</p></li><li><p style="min-height:1.5em">Analyzing and redesigning <strong>procurement processes</strong> on both sides, from requisition and ordering at healthcare providers to order handling at suppliers, and uncovering optimization potential</p></li><li><p style="min-height:1.5em">Designing, building and running <strong>integrations</strong> between SANOVIO and our customers' ERP systems (such as SAP), materials management and supplier systems</p></li><li><p style="min-height:1.5em">Onboarding and harmonizing <strong>customer data</strong> (e.g. article master data, catalogs, order histories) and building robust data pipelines and mappings</p></li><li><p style="min-height:1.5em">Configuring and extending our <strong>AI agents</strong> for customer-specific workflows such