Head of People Operations

<h3>WHO WE ARE 🌍</h3><p style="min-height:1.5em">Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.</p><p style="min-height:1.5em">Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.</p><p style="min-height:1.5em">We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.</p><h2>WHO WE'RE LOOKING FOR 🌟</h2><p style="min-height:1.5em">We are looking for a Head of People Operations to build and run a distributed hub model that delivers an excellent people experience — in every location, every day.</p><p style="min-height:1.5em">Your job is not to design the system from scratch. It's to own the execution of it across six hubs: hold the standard, make local teams genuinely strong, and build the kind of autonomy where hub partners decide and act without waiting.</p><p style="min-height:1.5em">This is not a classic HR Operations leadership role. What distinguishes it:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You lead distributed hub teams that own the full employee lifecycle on the ground — not a central function serving locations from a distance</p></li><li><p style="min-height:1.5em">You build autonomy, not dependency — hub teams should know what winning looks like and act on it</p></li><li><p style="min-height:1.5em">You partner directly with the individual domain leads across the function — Workplace &amp; Experience, Payroll, Compliance, People Tech, Rewards. Not their manager, but a peer who depends on their expertise to run the hubs well</p></li><li><p style="min-height:1.5em">AI is core infrastructure, not a pilot — you default to automation for everything repeatable in the function</p></li></ul><p style="min-height:1.5em">You thrive in ambiguity, move fast, and think in systems. You have the operational depth to manage complex multi-country employment realities, and the leadership to develop hub teams that genuinely own their work.</p><h2>WHAT YOU'LL DO 🚀</h2><p style="min-height:1.5em">Lead the Hub Model</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own People Operations across all hubs: Netherlands, Spain, Armenia, US (Austin, Bay Area, New York), Brazil, Remote</p></li><li><p style="min-height:1.5em">Each hub team covers the full employee lifecycle in location — pre-boarding, onboarding, changes, exits — with local office and facilities support, and local events and team-building</p></li><li><p style="min-height:1.5em">Set the standard for what excellent hub execution looks like, and hold it across all locations</p></li><li><p style="min-height:1.5em">Run the weekly sync rhythm with each hub — align priorities, surface blockers, keep quality consistent</p></li><li><p style="min-height:1.5em">Build the hub community: connect People Ops partners across locations to share practice and raise the floor</p></li></ul><p style="min-height:1.5em">Own Outcomes, Not Process</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Hub teams should decide and act — your job is to remove blockers, not add approval layers</p></li><li><p sty