Implementation Specialist

<p style="min-height:1.5em">Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.</p><p style="min-height:1.5em">Founded by <a target="_blank" rel="noopener noreferrer nofollow" class="textLink" href="https://www.linkedin.com/in/siadhal/">Siadhal</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="textLink" href="https://www.linkedin.com/in/s16h/">Shahriar</a> after their experiences scaling Uber and Palantir, we’ve raised $110m from top-tier investors including Google Ventures and Insight Partners.</p><p style="min-height:1.5em">It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.<br /><br /></p><h2>How we work:</h2><p style="min-height:1.5em">Four principles guide us:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Velocity.</strong> Optimize for rate of learning. Take action, get feedback, get better.</p></li><li><p style="min-height:1.5em"><strong>Hospitality.</strong> Sweat the experience. Delight customers, candidates and colleagues, even when it’s inconvenient.</p></li><li><p style="min-height:1.5em"><strong>Transparency.</strong> Public unless private. Share context openly within the company so people and agents can take initiative.</p></li><li><p style="min-height:1.5em"><strong>End-to-end.</strong> Deliver outcomes, not tasks. Step beyond your job description and see the work through.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div></li></ul><h2>The role:</h2><p style="min-height:1.5em">We're hiring our first Implementation Specialist to own how our customers first experience the product. You'll take new customers from signature to steady state: handle the configuration, run the training, and get every user live and productive across the Metaview agents that they’ve chosen to get started with.</p><p style="min-height:1.5em">A great implementation sets the whole relationship up for success. Done well, every end user sees value fast and the customer sees clear ROI against their own success criteria.</p><p style="min-height:1.5em">This is a brand new role, and there's a ton of room to define what great looks like as we build out the function. It's also one of the most hands-on seats in the company for learning how AI actually gets adopted inside a business. You'll see it happen across dozens of companies a year, up close, at a company defining the category.<br /><br /></p><h2>Key Responsibilities:</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Run the implementations for our most strategic customers: work through the plan for each new account, drive the setup, keep it on track, and make sure the customer always knows what happens next.</p></li><li><p style="min-height:1.5em">Build each customer’s version of Metaview: a lot of this is prompt engineering. You’ll write the instructions that tell Metaview's agents what a great candidate looks like for each role, give the agents context on the company and how it hires, build note templates around the customer's real interview proces