Insurance Operations Manager

<h2><strong>About Zego 🚀</strong></h2><p style="min-height:1.5em">At Zego, we're on a mission to do the good thing, not the insurance thing.<br /><br />Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.<br /><br /><strong>We're not just updating insurance; We're leading the AI evolution in insurance </strong>🤖</p><p style="min-height:1.5em">For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.<br /><br />We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.<br /></p><p style="min-height:1.5em">Do not take our word for it. Read what Zegons say about us on <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.glassdoor.co.uk/Overview/Working-at-Zego-Insurance-EI_IE1851459.11,25.htm"><u>Glassdoor</u></a>.<br /></p><p style="min-height:1.5em"></p><p style="min-height:1.5em">If you're ready to build the future of insurance,<strong> we're hiring.</strong></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>The role</strong></p><p style="min-height:1.5em">Zego Insurance Limited (ZIL) is a Gibraltar-based motor insurer regulated by the GFSC. We're growing, and as we do, we need to keep maturing how we operate as an insurer - proportionate to our size, with strong governance and a firm regulatory focus. This is a pivotal role to help us do that in a scalable and sustainable way.</p><p style="min-height:1.5em">Reporting into the Executive Director, Insurance Operations, you'll own ZIL's operations and lead insurer-focused projects across the business. You'll make sure we operate effectively as an insurer, bring more of our regulatory and project delivery in-house, and help us get ready for the bigger initiatives and partnerships ahead.</p><p style="min-height:1.5em">You'll also be involved in the management and oversight of our insurance partners and outsourced service providers, helping make sure the right operating rhythms are in place and contractual and regulatory requirements are met.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Here's what you'll be doing</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Lead insurer-focused projects and regulatory workstreams, such as onboarding new insurance partners, operational resilience and GFSC deliverables.</p></li><li><p style="min-height:1.5em">Be hands-on in delivery. The expectation is to get things done and see them through to completion, not just oversee or track progress.</p></li><li><p style="min-height:1.5em">Take ownership of ZIL's operational resilience framework, as well as business continuity and disaster recovery, keeping them embedded and aligned to regulatory expectations.</p></li><li><p style="min-height:1.5em">Support ZIL's internal audit programme, coordinating reviews, working with the business on findings and making sure actions are closed out.</