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IT Manager
<p style="min-height:1.5em"><strong>What do we do?</strong></p><p style="min-height:1.5em">Paddle offers digital product companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.</p><p style="min-height:1.5em">We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 10,000 software sellers in 245 territories globally.</p><p style="min-height:1.5em"></p><h3><strong>The role</strong></h3><p style="min-height:1.5em">Paddle's IT team is looking for an IT Manager to lead and develop the team that keeps every Paddler equipped, connected, and secure. This is a role for someone who can operate at two altitudes at once: setting IT strategy, managing budget and vendor relationships, and leading people, while also being willing to get hands-on. You'll lead a lean team of IT engineers, own the systems that underpin how the business works day to day (identity, devices, service delivery), and be the person who pushes the function forward - using data and automation, including AI, to change how IT operates rather than just keeping the lights on.</p><p style="min-height:1.5em"></p><h3><strong>What you'll do</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Lead, coach, and develop a lean team of IT engineers - setting priorities, unblocking their hardest problems, and stepping in hands-on for complex or escalated issues.</p></li><li><p style="min-height:1.5em">Own Okta identity and access management for the business: the lifecycle, integrations, and day-to-day administration that keep joiners, movers, and leavers secure and frictionless.</p></li><li><p style="min-height:1.5em">Own macOS and Apple device management and endpoint tooling across the business, in a way that's secure by default and low-friction for Paddlers.</p></li><li><p style="min-height:1.5em">Drive the adoption of data, automation, and AI across IT operations - identifying where tooling and agents can remove manual toil, speed up support, and evolve how the team operates.</p></li><li><p style="min-height:1.5em">Set and own IT's operating rhythm: support tooling, SLAs, and the metrics that show whether the function is improving.</p></li><li><p style="min-height:1.5em">Manage the IT budget and vendor portfolio - evaluating spend, negotiating commercial terms, ensuring that we’re operating efficiently and running a SaaS estate that spans across multiple departments.</p></li><li><p style="min-height:1.5em">Implement and maintain baseline security and resilience practices for IT-owned systems (CIS Benchmarks, patching, disaster recovery), partnering closely with the wider Security team on anything that crosses into security engineering.</p></li><li><p style="min-height:1.5em">Act as the conduit between IT and the rest of the business - translating department needs into IT capabilities.</p><p style="min-height:1.5em"></p></li></ul><h3><strong>Skills & Experience</strong></h3><p style="min-height:1.5em">At Paddle we value a growth mindset and a willingness to learn, so if you're confident in most of these skills (not necessarily all) and you're excited to grow, we encourage you to apply.</p>&