Key Account Manager 🇫🇷

<br><strong>About The Role 🚀</strong><br><div> <p>As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.</p> <p>Location: Paris 9th, France (Hybrid)</p> <p><strong>As an Account Manager, you will:</strong></p> <li><strong>Build strong, long-term partnerships</strong> </li><li>Build and maintain strong relationships with strategic merchant accounts</li> <li>Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact</li> <li>Define improvement plans with merchants based on data analysis</li> <li>Identify new partnership opportunities and define improvement plans with merchants<br><br></li> <li><strong>Deliver customer excellence</strong> </li><li>Support stakeholders in their day-to-day use of Bigblue’s services</li> <li>Monitor customer feedback and performance trends, and translate them into actionable improvements</li> <li>Contribute to product and operational improvements based on merchant insights and market trends</li> <li>Optimize internal processes and tools to improve the overall customer experience<br><br></li> <li><strong>Grow hand-in-hand</strong> </li><li>Contribute to our merchants’ strategic development and identify their metrics that drive growth</li> <li>Identify potential signals of dissatisfaction and implement solutions to answer them</li> <li>Suggest out-of-the-box initiatives to engage our existing merchants</li> <li>Implement cross-selling and upselling strategies to address customer needs and unlock value</li> </div><br><strong>You would be a great fit if this sounds like you:</strong><br> <li>5+ years’ experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry</li> <li>Native-level French and professional proficiency in English</li> <li>Strong communicator and relationship builder, comfortable managing multiple stakeholders</li> <li>Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews</li> <li>Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills</li> <li>Proactive, autonomous, adaptable, and eager to deepen your logistics expertise</li> <li>Based in Paris or willing to relocate</li> <br><strong>Bonus points for 🥇</strong><br> <li>You have an entrepreneurial spirit</li> <li>You're passionate about digital and making life simpler with technology</li> <li>You like solving new problems and are never settling for how something "has always been done"</li> <li>You speak another language (Spanish, German, Italian)</li> <br><strong>Why join Bigblue</strong><br> <li>💼 <strong>High impact role:</strong> Be at the center of our growth journey and help shape the team that will power Bigblue’s future.</li> <li>💙&nbsp;<strong>Founders-led company</strong>&nbsp;with an innovative, caring culture.</li> <li>🚀&nbsp;<strong>Fast-growing scale-up:</strong>&nbsp;Join a well-funded, early-stage company where your work will have immediate and visible results.</li> <li>🌍&nbsp;<strong>International environment:</strong>&nbsp;Work across Paris, Madrid, London, and our European warehouse network.</li> <li>🏢 Brand-new offices in