Lead Workforce Manager - Capacity Planning & BPO Strategy

<p style="min-height:1.5em"><br /><strong>[OUR MISSION AND CUSTOMERS] </strong>We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.trustpilot.com/review/qonto.com"><em><strong><u>rated 4.7 on Trustpilot,</u></strong></em></a><em><strong> </strong></em>based on 60,000 reviews. <a target="_blank" rel="noopener noreferrer nofollow" href="https://qonto.com/en/careers/culture"><em><strong><u>Our culture</u></strong></em></a><em><strong> </strong></em>puts customer satisfaction at the core of what we do <em>(more about our culture </em><a target="_blank" rel="noopener noreferrer nofollow" href="https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9"><em><strong><u>here</u></strong></em></a><em>).</em><br /><br /></p><p style="min-height:1.5em"><strong>[OUR JOURNEY] </strong>Founded in 2016 and launched in 2017 by<strong> </strong><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/aprot/"><em><strong><u>Alexandre</u></strong></em></a> and <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/steveanavi/"><em><strong><u>Steve</u></strong></em></a><em><strong>,</strong></em> Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.<br /><br /></p><p style="min-height:1.5em"><strong>[OUR BELIEFS] </strong>We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. <a target="_blank" rel="noopener noreferrer nofollow" href="https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb"><em><strong><u>We've built a discrimination-free hiring process</u></strong></em></a> because the best teams are built on merit.<br /><br /></p><p style="min-height:1.5em"><strong>[AI AT QONTO] </strong>AI is deeply embedded in how we work (<a target="_blank" rel="noopener noreferrer nofollow" href="https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b"><em><strong><u>here</u></strong></em></a>)<em> - </em>Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.<br /><br /><br /></p><p style="min-height:1.5em">Join us as <strong>Lead Workforce Manager </strong>to own the global capacity planning framework across all of Qonto's Ops factories. You'll set the methodology every factory uses, hold the consolidated budget view, and be the senior owner of BPO relationships at a strategic and contractual level. This is a hands-on build-and-run role: you'll design the model and direct its rollout, under the guidance of <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin