Operations Manager, IT & Security

<p style="min-height:1.5em">At Joko, our mission is to we help consumers save time and money when shopping online or in-store. <br /><br />Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 7 million users already save money every day at 10,000+ merchants with Joko. <br /><br />From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it.<br /><br />Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. <br /><br /><strong>It’s still day 1, come build the future of shopping with us!</strong></p><h2><strong>🔥 Our Business Operations team</strong></h2><p style="min-height:1.5em">At Joko, the <strong>Business Operations</strong> team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger.</p><p style="min-height:1.5em">Our mission: Help Joko operate at its absolute best, every single day.</p><p style="min-height:1.5em"></p><h2><strong>🦾 </strong>The role in one sentence</h2><p style="min-height:1.5em">Security is Joko’s number one priority, and you will own it where it touches every employee: <strong>from every laptop to every identity and tool</strong>. You turn the initiatives already underway into a secure-by-design, automated foundation, so a fast-growing, AI-driven company can move fast, safely.</p><p style="min-height:1.5em"></p><h2><strong>🎯 </strong>Context</h2><p style="min-height:1.5em">Joko is the AI shopping app that helps millions of people save time and money: 7 million users, 10,000 merchants and a team of ~120 people from 18 nationalities, heading to 200+ by the end of 2027. Enterprise-grade security (SSO, MFA, audits) is one of our six company-wide priorities for 2026, and our internal IT foundation needs to scale with us: identity management, device management, business tooling, and endpoint security. This is a rare chance to own that foundation at a pivotal moment, with a blank canvas to build on and a company-wide priority behind you. This role sits at the intersection of <strong>IT Ops</strong> and <strong>security</strong> — a cross-functional role that touches everyone in the company.</p><p style="min-height:1.5em"></p><h2>🚀 Your missions</h2><h3>1. IT foundation &amp; identities</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Set up an <strong>Identity Provider</strong> (company-wide SSO, plus SCIM for access lifecycle management), and own the <strong>password manager</strong> while ensuring MFA is activated wherever possible.</p></li><li><p style="min-height:1.5em"><strong>Make access zero-touch</strong>: our goal is to connect most of our tools to the Identity Provider so access is granted and removed automatically. You build the integrations and automations (SSO, SCIM, low-code workflows) that make it happen.</p></li><li><p style="min-heigh