Prescriptions Support Coordinator

<p style="min-height:1.5em">At Montu, we are on a mission to transform access to medical cannabis treatment across the UK, and we are growing fast!</p><p style="min-height:1.5em">We are looking for a Prescription Support Coordinator to join our team in King's Cross, London. This is a fantastic opportunity for someone who thrives in a busy, fast-paced environment, has exceptional attention to detail and enjoys being part of a team that makes a genuine difference to patients' lives.</p><p style="min-height:1.5em">You do not need previous pharmacy experience. What matters most is your ability to work accurately, stay organised and bring a positive, proactive approach to everything you do.</p><p style="min-height:1.5em">If you are looking to be part of an ambitious, growing business where your work really matters, we would love to hear from you!</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the Role</strong></p><p style="min-height:1.5em">As a Prescription Support Coordinator, you will play an important role in supporting our prescription operations, ensuring patient requests are reviewed accurately, processed efficiently and managed in line with our established procedures.</p><p style="min-height:1.5em">You will be responsible for reviewing a high volume of prescription requests, contacting patients to discuss alternative prescription quantities and ensuring their preferences are accurately recorded.</p><p style="min-height:1.5em">Working closely with our clinical and operational teams, you will help keep our prescription processes running smoothly while delivering a positive and professional patient experience.</p><p style="min-height:1.5em">This is a fast-paced, process-driven role that requires excellent attention to detail, consistency and the ability to maintain accuracy when completing repetitive tasks.</p><p style="min-height:1.5em">While you will not be making clinical decisions, you will need the confidence to recognise when something requires clinical input and escalate appropriately.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What You Will Be Doing</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Reviewing and processing a high volume of prescription requests, ensuring accuracy and adherence to established procedures.</p></li><li><p style="min-height:1.5em">Contacting patients by telephone, email or messaging platforms to discuss alternative prescription quantities and accurately record their preferences.</p></li><li><p style="min-height:1.5em">Maintaining accurate and up-to-date patient records across internal systems.</p></li><li><p style="min-height:1.5em">Identifying discrepancies, unusual requests or queries requiring clinical input and escalating these to the appropriate pharmacist or prescriber.</p></li><li><p style="min-height:1.5em">Working closely with clinical and operational colleagues to ensure prescription requests progress efficiently.</p></li><li><p style="min-height:1.5em">Monitoring outstanding requests and following up where necessary to minimise delays to patient care.</p></li><li><p style="min-height:1.5em">Following standard operating procedures (SOPs) and identifying opportunities to improve existing processes.</p></li><li><p style="min-height:1.5em">Handling sensitive patient information confidentially and in accordance with GDPR.</p>