Principal Engagement Manager, AI

<p style="min-height:1.5em">Help us use technology to make a big green dent in the universe!</p><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://kraken.tech/"><u>Kraken</u></a> powers some of the most innovative global developments in energy.</p><p style="min-height:1.5em">We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.</p><p style="min-height:1.5em">It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.</p><p style="min-height:1.5em"></p><h2><strong>🏡 Where you'll fit in:</strong></h2><p style="min-height:1.5em"></p><h3><strong>The Role in a Nutshell</strong></h3><p style="min-height:1.5em">While our Sales Directors focus on the initial "Land"- introducing our agentic AI offering to our clients and securing the first use case - you are the architect of the "Expand."</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Your mission is to take a client who has seen the initial spark of value and guide them toward full-scale AI transformation. You aren't just managing a relationship; you are building the business cases that prove why we should handle their most complex customer journeys, from home moves and complaints to high-volume storm responses.</p><p style="min-height:1.5em"></p><h3><strong>Why This Role is Unique</strong></h3><p style="min-height:1.5em">You aren't starting from zero. You are taking over accounts that already love the product and have seen it work. Your job is to take that 20% success story and turn it into a 100% partnership. You are the bridge between a successful start and a transformative future.</p><p style="min-height:1.5em"></p><h2><strong>🚀 What you’ll own:</strong></h2><p style="min-height:1.5em"></p><h3><strong>1. Strategic Account Expansion</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Partner with the Sales Director during the hand-off to deeply understand the client’s initial pain points and long-term vision.</p></li><li><p style="min-height:1.5em">Identify white space within the account - finding new conversation types and new channels where Agent Studio can drive ROI.</p></li><li><p style="min-height:1.5em">Move the needle from a "pilot" or "niche" implementation to a core, enterprise-wide solution.</p></li></ul><p style="min-height:1.5em"></p><h3><strong>2. Business Case &amp; ROI Development</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Act as a value consultant. Clients will want proof before they commit more budget; you will gather data from their initial deployment to build compelling, CFO-ready business cases.</p></li><li><p style="min-height:1.5em">Translate technical performance (e.g., containment rates, sentiment analysis) into business outcomes (e.g., cost savings, CX improvements, reduced churn).</p><p style="min-height:1.5em"></p><