Endear - Product Manager

<h3><strong>Our Story</strong></h3><p style="min-height:1.5em">At Endear, we’re building the first modern CRM for retail teams, starting with the frontline.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Our software helps retail teams build stronger customer relationships through thoughtful, intuitive technology. From clienteling and customer capture to appointments and in-store experiences, Endear gives brands the tools they need to create more personal interactions and drive measurable growth.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We work with brands like Gorjana, Reformation, and Alo Yoga, and we’re continuing to evolve Endear into an increasingly AI-first product built around how modern retail teams actually work.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Position Overview</strong></p><p style="min-height:1.5em">We're looking for a Product Manager to help shape and deliver the next generation of Endear's platform.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">You'll take ownership of product decisions, priorities, and outcomes, working closely with Design, Engineering, and cross-functional stakeholders to turn customer needs and business opportunities into impactful product experiences.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">This is a hands-on individual contributor role for someone who can operate autonomously, make thoughtful tradeoffs, and drive initiatives from discovery through launch and iteration. You'll have meaningful ownership over what gets built, why it matters, and how we measure success, while partnering with product leadership on broader vision and direction.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">AI fluency is central to how we work. You'll use AI to accelerate discovery, bring ideas to life through prototyping, automate workflows, and help the team deliver value faster.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">This role is well suited for someone who thrives in ambiguity, takes ownership of decisions, and knows how to connect great product experiences to meaningful business impact.</p><p style="min-height:1.5em"></p><h3><strong>What You'll Accomplish</strong></h3><p style="min-height:1.5em"><strong>In your first 6 months, you'll…</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Take ownership of product initiatives from discovery through launch, making decisions around scope, priorities, and tradeoffs.</p></li><li><p style="min-height:1.5em">Build a deep understanding of our customers, their workflows, and the business problems we're solving.</p></li><li><p style="min-height:1.5em">Partner closely with Sales, Customer Experience, and Marketing to gather insights, align priorities, and identify opportunities for product improvement.</p></li><li><p style="min-height:1.5em">Translate customer needs, business goals, and product data into clear priorities and actionable plans.</p></li><li><p style="min-height:1.5em">Work closely with Design and Engineering to evaluate solutions, make product decisions, and deliver high-quality experiences.</p></li><li><p style="min-height:1.5em">Define success metrics and take accountability for the customer and business outcomes of the