Integration Engineer (French Speaker)

<h2>About the Position</h2><p style="min-height:1.5em">Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.</p><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div><p style="min-height:1.5em">As an Integration Engineer, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Onboarding support</strong> - Collaborating with customers to understand their technical integration needs and assist them through the integration process</p></li><li><p style="min-height:1.5em"><strong>API and library education</strong> - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries</p></li><li><p style="min-height:1.5em"><strong>Troubleshooting</strong> - Helping resolve technical challenges and integration issues alongside Customer Success teams</p></li><li><p style="min-height:1.5em"><strong>Index configuration</strong> - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results</p></li><li><p style="min-height:1.5em"><strong>Communication</strong> - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations</p></li><li><p style="min-height:1.5em"><strong>Process improvement</strong> - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding</p></li></ul><h2>Requirements</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Proven experience in customer support or technical support roles</p></li><li><p style="min-height:1.5em">Knowledge of REST-based web services, APIs, and integration best practices</p></li><li><p style="min-height:1.5em">Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences</p></li><li><p style="min-height:1.5em">Detail-oriented with a commitment to delivering exceptional customer support</p></li><li><p style="min-height:1.5em">Strong problem-solving skills and a proactive approach to issue resolution</p><div style="min-height:1.2em;margin-top:0px;margin-bottom:0px"> </div></li></ul><h2>Preferred Qualifications</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Familiarity with structured data formats (JSON, CSV) and basic search/index concepts</p></li><li><p style="min-height:1.5em">Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs.</p></li><li><p style="min-height:1.5em">Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.</p></li><li><p style="min-height:1.5em">Familiarity working wi