Senior Account Lead - Client Success

<p style="min-height:1.5em"><strong>About us</strong></p><p style="min-height:1.5em">ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.</p><p style="min-height:1.5em">But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together.</p><p style="min-height:1.5em">It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success.</p><p style="min-height:1.5em">Interested in joining us? Read on or visit our website for more information.</p><p style="min-height:1.5em"><strong>About you</strong></p><p style="min-height:1.5em">As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high-growth clients. Reporting to the Head of Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.</p><p style="min-height:1.5em">You'll take ownership of a portfolio of ClearBank's Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for ensuring the success of our clients and driving revenue growth.</p><p style="min-height:1.5em">And you’ll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50. You will be:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Managing and maintaining a portfolio of Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services.</p></li><li><p style="min-height:1.5em">Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals.</p></li><li><p style="min-height:1.5em">Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota.</p></li><li><p style="min-height:1.5em">Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams.</p></li><li><p style="min-height:1.5em">Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed.</p></li><li><p style="min-height:1.5em">Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.</p></li><li><p style="min-height:1.5em">Managing a regular cadence of communication and conduct business reviews with clients</p></li></ul><p style="min-height:1.5em"><strong>What we are looking for</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Previous experience in commercial/sales focused relationship management ro