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Senior Account Manager
<div class="content-intro"><p><strong>Who are we</strong></p>
<p>At Lokalise, we make it easy and profitable for businesses to expand into new markets. Our AI-powered localization platform helps companies manage both software and marketing content from a single, unified environment — ensuring every team speaks with one voice across every language and channel.</p>
<p>By automating workflows, integrating with over 60 tools, and centralizing translation memory and terminology, Lokalise enables product, engineering, and marketing teams to collaborate without friction and launch globally up to 10× faster and at 80% lower cost.</p>
<p>Trusted by thousands of businesses across more than 100 countries, Lokalise empowers millions of people worldwide to use digital services in their native languages. Backed by a customer-loved support team, our platform fits seamlessly into your design, development, and content workflows, helping you scale with consistency and control.</p></div><h3><strong>About the Team</strong></h3>
<p>We are looking for a <strong>Senior Account Manager to join our EMEA team</strong>, which focuses on strengthening relationships with existing customers and driving sustainable revenue growth through retention, expansion, upselling, and cross-selling.</p>
<p>In this role, you will own the commercial outcomes and full commercial lifecycle of your assigned enterprise accounts. This includes protecting customer retention, supporting successful renewals, identifying expansion opportunities, and ensuring customers continue to realise value from Lokalise over time.</p>
<p>You will manage a portfolio of strategic customers. You will act as a trusted commercial partner, helping customers connect Lokalise's capabilities to their business objectives, localisation workflows, and international growth plans.</p>
<p>You will report to the Director of Sales EMEA and work closely with Customer Success, Solutions Architecture, Product, Finance, and Legal. You will be measured primarily on <strong>account expansion through upselling, cross-selling, and broader customer adoption and gross revenue retention across your portfolio </strong>.</p>
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<h3><strong>What You Will Do</strong></h3>
<ul>
<li><strong>Own account commercial outcomes:</strong> Take responsibility for the full commercial lifecycle of your assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling.</li>
<li><strong>Protect retention and renewal outcomes:</strong> Monitor account health, customer engagement, product value, and commercial risks to identify potential retention challenges early and coordinate effective action with internal teams.</li>
<li><strong>Drive account expansion:</strong> Identify and execute upsell, cross-sell, and expansion opportunities, leading commercial conversations and negotiations with a focus on achieving and surpassing sales quotas.</li>
<li><strong>Develop account strategies:</strong> Create and maintain clear account plans based on customer goals, stakeholder priorities, product adoption, business risks, renewal plans, and opportunities for broader collaboration.</li>
<li><strong>Lead consultative customer conversations:</strong> Advise customers on how to improve their localisation and content workflows, connect their needs to Lokalise's solutions, and articulate clear business value and return on investment.</li>
<li><strong>Navigate complex enterprise sales processes:</strong> Coordinate multi-stakeholder opportunities, procurement activity, contract negotiations, and legal