Senior Contracts Administrator

<div class="content-intro"><p>ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.</p></div><p> </p> <p>We are seeking a detail-oriented and analytical Contracts Administrator to join our dynamic team. This role is responsible for managing the complete contract lifecycle from quote to cash, ensuring compliance, and driving process improvements. The ideal candidate will serve as a key liaison between sales, legal, and finance teams while maintaining high standards of accuracy and efficiency in contract management.</p> <p><strong>What You'll Do:</strong></p> <p>Queue Management & Operations</p> <ul> <li>Manage and prioritize Approvals, Closing, and Help Chat queues</li> <li>Provide backup support for Trials, Cases, and Auto Renewals queues as needed</li> <li>Own assigned escalations and ensure timely resolution</li> <li>Support JIRA ticket management in collaboration with Business Technology team</li> </ul> <p>Contract Management & Processing</p> <ul> <li>Execute quote-to-cash (Q2C) processes and ensure accurate data entry into Salesforce (SFDC)</li> <li>Review and approve quotes for accuracy and compliance with company policies</li> <li>Assess signed DocuSign documents for opportunity closure and provisioning requirements</li> <li>Build and customize quotes & contracts based on sales team specifications</li> <li>Address sales representatives' contract and provisioning concerns with strategic recommendations</li> </ul> <p>Compliance & Risk Management</p> <ul> <li>Monitor compliance with company policies and industry regulations</li> <li>Identify and assess contract-related risks</li> <li>Ensure all contract terms align with legal and business requirements</li> </ul> <p>Stakeholder Collaboration & Support</p> <ul> <li>Collaborate effectively with Contracts team members, Sales, Legal, and Finance departments</li> <li>Analyze and resolve internal stakeholder requests independently and professionally</li> <li>Provide expert guidance on contract management best practices</li> <li>Support team audits and compliance initiatives</li> </ul> <p>Process Improvement & Analytics</p> <ul> <li>Identify opportunities for process improvement and provide actionable insights</li> <li>Build, own, and maintain Salesforce reports with custom conditions</li> <li>Generate analytical reports to support business decision-making</li> <li>Contribute to developing and implementing contract management best practices</li> <li>Ensure effective resource utilization and flag system errors/bugs through ServiceNow</li> </ul> <p>Trai