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Senior Manager, Revenue Operations
<h2><strong>We’re on a mission to back the UK’s small businesses like no one else</strong> 🚀</h2><p style="min-height:1.5em">Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>The impact is real:</strong> Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 <strong>Come and join a mission that matters!</strong></p><p style="min-height:1.5em">[<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.fundingcircle.com/uk/impact"><u>Read our Impact Report</u></a>] | [<a target="_blank" rel="noopener noreferrer nofollow" href="https://uk.trustpilot.com/review/fundingcircle.com"><u>See our Trustpilot</u></a>]</p><p style="min-height:1.5em"></p><h2>The role ⚡</h2><p style="min-height:1.5em">📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Bringing together our RevOps & AI automations team, you will be improving capabilities for all of the customer facing teams. You’ll work across a mix of AI and traditional GTM tools to help our sales teams work faster and more effectively than ever before.</p><p style="min-height:1.5em"></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the KPI suite, the dashboards and the weekly performance reporting for Sales, Service and Collections. Set the analytics standard across the customer-facing teams, and ensure that every metric earns its place and drives business outcomes.</p></li><li><p style="min-height:1.5em">Own the RevOps build roadmap and act as both product manager and builder on it: AI-assisted quality assurance and coaching tooling, call transcription and conversational intelligence on Amazon Connect Contact Lens, and the automations that take manual work off managers. You will line-manage a specialist AI & Automation manager, so this is about setting direction and shipping alongside, not delegating and reviewing.</p></li><li><p style="min-height:1.5em">With your unique perspective across the customer-facing teams, you will identify and prioritize initiatives for the team that drive real business value. Saying ‘no’ to really good ideas, to make space for the truly great ones.</p></li><li><p style="min-height:1.5em"><strong>I</strong>dentify and execute operational efficiency gains across sales and contact-centre processes. Drive team adoption of tools and best practices to directly increase conversion and productivity.</p></li><li><p style="min-height:1.5em">Act on customer insight and drive improvements to customer journeys across the team