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Senior Sales Coordinator - Berlin (m/w/d)
<h2><strong>About the Role</strong></h2><p style="min-height:1.5em"></p><p style="min-height:1.5em">At Lightspeed, smooth operations and proactive execution drive our commercial success. As a Senior Sales Coordinator, you are the strategic operational backbone of the Account Management (AM) team. Beyond basic coordination, you will drive operational excellence, safeguard high-value strategic key accounts, and relieve management of high-friction administrative obstacles.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">You will act as a critical cross-functional hub - taking full end-to-end ownership of complex account workflows, streamlining standardized processes across the department, and enabling the wider AM team to focus on revenue-generating opportunities and key client relationships.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>***Please note that we operate a hybrid working model, which requires you to work from the office three days per week.***</strong></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"></p><h2><strong>What You'll Be Doing</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Strategic Account Operational Ownership:</strong> Take complete end-to-end operational responsibility for critical major client accounts, coordinating complex hardware processes, international account interfaces, and location expansion rollouts seamlessly.</p></li><li><p style="min-height:1.5em"><strong>Management Shielding & Escalation Resolution:</strong> Proactively intercept, investigate, and independently solve complex account discrepancies (e.g., pricing errors, manual compensation, full returns) to shield management resources and protect strategic leadership bandwidth.</p></li><li><p style="min-height:1.5em"><strong>Cross-Functional Team Support:</strong> Serve as the centralized subject matter expert for high-friction operational procedures - such as complete end-to-end Contract Transfers across product lines - absorbing these time-intensive workflows to free up capacity for the broader Account Management team.</p></li><li><p style="min-height:1.5em"><strong>Process Standardization & Optimization:</strong> Identify operational bottlenecks in key account workflows, establish structured review routines, and implement standardized procedures to ensure long-term consistency and error-free execution.</p></li><li><p style="min-height:1.5em"><strong>Interdepartmental Interface:</strong> Partner closely with Go-To-Market (GTM) Operations, technical support, and international teams to ensure swift, accurate transaction execution and flawless new location openings.</p></li><li><p style="min-height:1.5em"><strong>Milestone & Project Alignment:</strong> Drive strategic project milestones and maintain high-level communication channels on major enterprise projects, minimizing routine admin clutter in favor of strategic impact.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"></p><h2><strong>What You Need to Bring</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Proven Operational Track Record:</strong> Solid experience in a senior administrative, sales operations, or account coordinat