Support Engineer (EMEA)

<p style="min-height:1.5em"><strong>The AI orchestration of your wildest imagination.</strong></p><p style="min-height:1.5em">n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:</p><p style="min-height:1.5em"></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Cultivated a community of more than 650,000 active developers and builders</p></li><li><p style="min-height:1.5em">Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects</p></li><li><p style="min-height:1.5em">Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation</p></li></ul><p style="min-height:1.5em"><br />That’s the company we’ve built. Now we’d love to see what <em>you </em>can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: <a target="_blank" rel="noopener noreferrer nofollow" href="http://app.n8n.cloud/register"><u>app.n8n.cloud/register</u></a>.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re in a defining moment of an incredible journey. Come and build with us.</p><p style="min-height:1.5em">Your main goal as a front line Support engineer will be to help n8n scale exceptional customer support by solving everyday customer challenges and automating repetitive requests, ensuring we deliver a great experience as our customer base grows.</p><p style="min-height:1.5em">You'll make this happen by combining hands-on customer support with smart automation and close collaboration across teams:</p><p style="min-height:1.5em"></p><h3>Deliver Outstanding Customer Support</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.</p></li><li><p style="min-height:1.5em">Initially focus on non-technical questions related to account management, account access, plans, subscriptions, and billing.</p></li><li><p style="min-height:1.5em">Provide clear, helpful, and timely responses that solve customer problems while gradually expanding your expertise into more technical topics.</p></li></ul><h3>Automate and Scale Support Operations</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work.</p></li><li><p style="min-height:1.5em">Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience.</p></li><li><p style="min-height:1.5em">Continuously spot opportuni