Technical Content Engineer

<div><span style="font-size: 18px;"><strong>Join Pigment: The AI Platform Redefining Business Planning</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 15px;">Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.</span></div> <div>&nbsp;</div> <div><span style="font-size: 15px;">Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.</span></div> <div>&nbsp;</div> <div><span style="font-size: 15px;">With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.</span></div> <div>&nbsp;</div> <div><span style="font-size: 15px;">At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.</span></div><div><br></div><div> <p>We are seeking an experienced <strong>Technical Content Engineer</strong> to join our Customer and Product Education team.</p> <p>In this role, you will be the <strong>architect of our technical narrative and the systems behind it,</strong> ensuring our customers and the AI agents that increasingly serve them have the right information at the exact moment it's needed.</p> <p><strong>You'll go beyond writing "how-to" articles</strong>; you will design and organize a logic-driven knowledge base that serves two audiences, our customers and AI agents (including the Documentation Agent in the Pigment platform), and you'll own the quality of content for both.</p> <p>Working at the intersection of Product and Customer Experience, you'll partner with subject matter experts to translate high-level product updates, including <strong>Pigment's native AI capabilities that allow users to build models simply by speaking their intent</strong>, into clear, concise, and discoverable content that drives self-service and empowers our users to master the platform independently.</p> <p>You'll also<strong> help shape how documentation is created and maintaine</strong>d, building AI-assisted, docs-as-code workflows that connect our knowledge base, our product specs, and our platform.</p> </div><br><strong>What you'll do:</strong><br><div> <li> <p><strong>Own the Narrative:</strong> Write and edit logically structured, reader-focused documentation that aligns with our Style Guide, ensuring a consistent voice across all Pigment help resources, for both human readers and AI agents.</p> </li> <li> <p><strong>Architect Information:</strong> Design intuitive content layouts and visual aids within our knowledge base, making strategic decisions on content length and structure to maximize user comprehension and self-service. Structure content so it can be reliably chunked, retrieved, and cited by AI agents, not only read by people.</p> </li> <li> <p><strong>Innovate with AI:</strong> Stay ahead of the curve by exploring and implementing AI-driven workflows to streamli