Working Student Product Operations (m/f/d)

<div class="content-intro"><p><strong>Allow us to introduce ourselves</strong></p> <p>Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.</p> <p>We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over <strong>260 employees</strong> spread across <strong>13 countries </strong>(we’re remote-first), 2600+ international clients, delivering research from <strong data-stringify-type="bold">+190 markets,</strong> globally.</p> <p>Want to be a part of the Appinio movement? <strong>🚀</strong></p> <p><span data-preserver-spaces="true">Here at Appinio, we value <strong>transparency</strong> <strong>in our recruitment process</strong>, and we've created a blog to share what to expect during each step of our journey together:</span><strong><span data-preserver-spaces="true"><em data-stringify-type="italic"> </em></span><span data-preserver-spaces="true"><a class="c-link c-link--focus-visible" href="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" target="_blank" data-stringify-link="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" data-sk="tooltip_parent">here</a></span></strong></p></div><p><strong>Your mission as a Working Student - Product Operations</strong></p> <p>We are looking for a <strong>Working Student - Product Operations (m/f/d)</strong> to support the daily operations of the Appinio mobile app and help ensure a smooth, high-quality user experience.</p> <p>Working closely with our Product Management team, you will help identify and resolve user issues, monitor app quality, and support community operations. This is a great opportunity to gain hands-on experience in Product Operations while contributing to a mobile product used by a global community.</p> <p><strong>What you will be doing</strong></p> <ul> <li><strong>User Support & Issue Management:</strong> Review and manage incoming support tickets from the Appinio app help center. Understand, categorize, and prioritize user-reported issues, validate them by reproducing bugs, and check whether they are genuine, urgent, or already known. Escalate to Product Managers when needed.</li> <li><strong>App Quality Monitoring:</strong> Perform daily quality checks of the mobile app to ensure key user flows are working properly.</li> <li><strong>Community Operations:</strong> Perform manual checks related to community operations, including user bans and related review tasks, based on internal guidelines.</li> <li><strong>Insights & Prioritization Input:</strong> Identify patterns in support requests