Customer Success Manager - High Touch (m/f/d)

<h2>🎤 Why voize? Because we’re more than just a job!</h2><p style="min-height:1.5em">At voize, <strong>we believe the greatest gift to frontline workers is time - time to care, connect, and be present.</strong> Today, that time is lost to <strong>busywork and complex systems </strong>that pull them away from what matters most: <strong>people</strong>.</p><p style="min-height:1.5em"><strong>Our vision is to change that by building AI companions</strong> that seamlessly take over digital workflows. We don't replace humans with technology - <strong>we amplify their impact.</strong></p><p style="min-height:1.5em">Our mission is backed with a <strong>$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion</strong> to ease their daily workload.</p><p style="min-height:1.5em">As a dynamic team, we combine first-in-class technology with meaningful social impact. <strong>And now, we’re looking for you to join us on this mission!</strong></p><p style="min-height:1.5em"></p><h2>💡 <strong>Your Mission: </strong>Create real, measurable impact in complex environments</h2><p style="min-height:1.5em">At voize, Customer Success is not just about “keeping customers happy”, it’s about <strong>creating sustainable value</strong> in a complex and meaningful industry. As a <strong>Customer Success Manager</strong> for <strong>High Touch</strong>, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference.</p><p style="min-height:1.5em">You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale.</p><p style="min-height:1.5em">This is a <strong>high-touch, high-impact role</strong> with real ownership.</p><p style="min-height:1.5em"></p><h2>🚀 Your Daily Business - No two days are alike</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Own a portfolio </strong>of "Enterprise" customers and act as their strategic partner</p></li><li><p style="min-height:1.5em"><strong>Lead multi-stakeholder implementations</strong> in regulated, real-world environments</p></li><li><p style="min-height:1.5em"><strong>Design and run train-the-traine</strong>r concepts that scale</p></li><li><p style="min-height:1.5em"><strong>Turn customer goals into measurable outcome</strong>s and value narratives</p></li><li><p style="min-height:1.5em"><strong>Anticipate risks early</strong> and navigate them calmly and proactively</p></li><li><p style="min-height:1.5em"><strong>Work closely</strong> with Product, Support and Sales to continuously improve how we deliver value</p></li><li><p style="min-height:1.5em"><strong>Contribute learnings, </strong>patterns and improvements back to the team. </p></li><li><p style="min-height:1.5em"><strong>Partner</strong> with t Technical Support and Customer Training teams</p></li></ul><p style="min-height:1.5em">This role is about <strong>multiplying impact and creating value</strong></p><p style="min-height:1.5em"></p><h2>🤝 Your Skillset - Wha