Customer Success Manager - SaaS

<h2>About Dastra</h2><p>Dastra is a fast-growing SaaS platform dedicated to <strong>data protection, compliance and AI governance</strong>.</p><p>Our mission is simple: <strong>turn complex regulatory requirements into clear, operational and actionable processes</strong>.</p><p>We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.</p><p>As we continue to grow, we are looking for a <strong>Customer Success Manager</strong> to join our Customer Success team and support our customers throughout their journey with Dastra.</p><p style="min-height: 1.7em;"></p><h3>Why join Dastra?</h3><ul><li><p>Join a fast-growing European SaaS LegalTech company</p></li><li><p>Work with <strong>Mid-Market and Enterprise organisations</strong> on complex data, AI and compliance challenges</p></li><li><p>Take ownership of a strategic customer portfolio</p></li><li><p>Become a key expert on a sophisticated SaaS platform</p></li><li><p>Work closely with Customer Success, Sales, Product and Tech teams</p></li><li><p>Join an experienced, collaborative and ambitious team</p></li></ul><p style="min-height: 1.7em;"></p><h2>Your role</h2><p>As a Customer Success Manager, you will act as the <strong>project lead for your customers’ success with Dastra</strong>.</p><p>You will manage a portfolio of <strong>Mid-Market and Enterprise customers</strong> and cover the entire customer journey, with a strong focus on <strong>onboarding, implementation, product adoption and long-term customer success</strong>.</p><p>You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.</p><p style="min-height: 1.7em;"></p><p><strong>Your main objectives will be to:</strong></p><ul><li><p>Successfully onboard and implement Dastra</p></li><li><p>Drive product adoption and long-term engagement</p></li><li><p>Support change management</p></li><li><p>Demonstrate the value delivered by the platform</p></li><li><p>Secure renewals and customer satisfaction</p></li><li><p>Identify growth opportunities alongside Account Managers</p></li></ul><p style="min-height: 1.7em;"></p><h2>Your responsibilities</h2><ul><li><p>Lead <strong>onboarding and implementation</strong> projects</p></li><li><p>Manage a portfolio of <strong>Mid-Market and Enterprise customers</strong> as their main point of contact</p></li><li><p>Drive customer success through regular follow-ups and Business Reviews</p></li><li><p>Monitor <strong>usage, satisfaction and value</strong></p></li><li><p>Anticipate risks and secure <strong>renewals</strong></p></li><li><p>Identify growth opportunities alongside Account Managers</p></li><li><p>Build expertise in <strong>data protection, AI governance and compliance</strong></p></li><li><p>Share customer insights with Product and Tech teams</p></li></ul><p style="min-height: 1.7em;"></p><h2>Your environment</h2><p>You will join our Customer Success team and report to <strong>Jérôme,