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Enforcement Appeals Specialist
<h1>Introduction to Role & Team</h1><p style="min-height:1.5em">Bumble Inc. is looking for an Enforcement Appeals Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.</p><p style="min-height:1.5em">In this position, you will investigate and respond to members' appeals as a result of account restrictions and content moderation. You will help uphold Bumble Inc.’s Community Guidelines by reviewing and enforcing actions on violating accounts and content to maintain a safe and respectful environment. The ideal candidate is comfortable working with sensitive content, including child exploitation, graphic or physical sexual violence, suicide and self-harm, and other potentially distressing material.</p><p style="min-height:1.5em">Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes centralized and dedicated teams focused on:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships.</p></li><li><p style="min-height:1.5em">Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms.</p></li><li><p style="min-height:1.5em">Supporting members who experience safety incidents in a trauma-informed, empathetic manner.</p></li></ul><p style="min-height:1.5em">This role will be based in London, UK reporting to the Enforcement Appeals Manager.</p><p style="min-height:1.5em"><strong>Please note:</strong> This position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.</p><p style="min-height:1.5em"></p><h1>What You’ll Do</h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Review and take action on members’ appeals for content removals, account bans, or other enforcement actions in a timely and accurate manner.</p></li><li><p style="min-height:1.5em">Provide high-touch, trauma-informed safety support to members who have experienced safety incidents.</p></li><li><p style="min-height:1.5em">Collaborate with internal teams, including Trust & Safety, Customer Experience, and Legal, to escalate and resolve complex safety cases.</p></li><li><p style="min-height:1.5em">Help enforce Bumble Inc.’s policies by reviewing and processing accounts and content flagged for safety violations.</p></li><li><p style="min-height:1.5em">Participate in on-call rotations, including nights, weekends, and holidays, as needed.</p></li></ul><p style="min-height:1.5em"></p><h1>About You</h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Have 2–4 years of experience in a Trust & Safety, customer support, crisis response, or content moderation role, preferably in a high-risk or safety-focused environment.</p></li><li><p style="min-height:1.5em">Have demonstrated ability to work with sensitive content and provide support in cases involving child exploitation, sexual violence, and self-harm.</p></li><li><p style="min-height:1.5em">Have experience handling high-touch safety escalati