Head of Product Design

<div class="description content"> <p><a href="https://www.thoughtworks.com/">Thoughtworks</a> is a global technology consultancy that integrates design, engineering and AI to drive digital innovation. We are over 10,000 people strong across 47 offices in 18 countries. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology and culture as the differentiator.<br><br>Thoughtworks.com is one of our most important customer-facing products, helping clients discover our expertise, explore evidence of our impact and take the next step with us. It also helps job seekers explore opportunities and gives search engines and AI assistants an accurate, trusted understanding of who we are and what we do.</p> <p>Today, fragmented ownership across Marketing limits our ability to deliver connected customer journeys, maintain consistent quality and continuously improve performance.</p> <p>We’re looking for a Head of Product Design to change that. You’ll lead Thoughtworks.com as a digital product, translating our go-to-market and employer brand strategies into seamless experiences for customers, job seekers and AI agents. You’ll own the website strategy, roadmap, customer journeys, publishing model and content and design quality. You'll also shape experiences across connected channels, including email through Knak and events through Splash, while influencing the internal workflows that drive quality, consistency and speed.</p> <p>This is a hands-on, player-coach role for someone who can think strategically and deliver at every level, from defining roadmaps and improving customer journeys to refining copy, reviewing designs, interpreting performance data and making launch decisions.</p> </div> <h2 id="job-responsibilities">Job responsibilities</h2> <div class="job-responsibilities content"> <ul> <li> <h3>Website product strategy</h3> <ul> <li>Set the product vision, principles and roadmap for Thoughtworks.com</li> <li>Prioritize work around customer and business outcomes rather than requests for individual pages</li> <li>Connect the website roadmap to Thoughtworks’ go-to-market priorities, propositions and major company launches.</li> </ul> <h3><strong>Customer journeys and experience</strong></h3> <ul> <li>Build a deep understanding of our audiences, including enterprise buyers, technology leaders, practitioners, partners, prospective employees and alumni community</li> <li>Design connected journeys that help people move from a question/problem/need to relevant services, expertise, evidence and action, where the site fuels journeys on AI platforms that might never have users interact with our site</li> <li>Use customer research, website data and market insight to identify friction and opportunities</li> <li>Ensure the core website, event pages and email experiences work together where they form part of the same journey.</li> </ul> <h3><strong>Narrative, copy and content quality</strong></h3> <ul> <li>Own the quality and coherence of the website narrative, copy and information architecture</li> <li>Translate complex technology services and Thoughtworks expertise into clear, credible ex