Manager, Key Accounts - Hotels

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><h3><strong>The Community You Will Join</strong></h3> <p>The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.</p> <h3><strong>The Difference You Will Make</strong></h3> <p><strong>Build a global team. Open doors no one at Airbnb has opened yet.</strong></p> <p>Airbnb Hotels is one of the most exciting growth stories in travel, and we’re only getting started. As Manager, Key Accounts, you will build and lead a brand new, globally distributed team of Enterprise Account Managers. Together you will win and onboard high-value, above-property hotel groups with hundreds of hotels across multiple continents. </p> <p><strong>We’re looking for someone who brings:</strong></p> <ul> <li><strong>Proven leadership of a key, strategic or enterprise accounts team</strong>, ideally globally distributed</li> <li><strong>A network and reputation in travel and hospitality</strong>, ideally hotels</li> <li><strong>Real negotiation experience </strong>with high-value partners</li> <li><strong>A builder’s mindset,</strong> with a track record of creating teams, playbooks and processes where none existed</li> <li><strong>Strong cross-functional influence</strong> across a matrix organisation</li> </ul> <h3><strong>What you’ll own:</strong></h3> <ul> <li>End-to-end partner management at hotel headquarter and regional office level</li> <li>Mutual account plans that drive supply and strategic relationship value</li> <li>The global Key Accounts strategy, in line with the Enterprise Team playbook</li> <li>A clear mandate to consistently exceed quarterly business KPIs</li> <li>World-class account management practices, operational excellence and partner satisfaction</li> <li>The voice of Key Accounts within Hotels leadership</li> <li>A collaborative, growth-oriented team that you mentor and motivate</li> </ul> <p>This position reports to the Global Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market.&am