Senior Account Manager

<h3><strong>🧡 </strong>About Alma</h3> <p>At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.</p> <p>Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.</p> <p>As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.</p> <p>With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!<br><br></p> <p> </p> <h3><strong>👐 </strong>About the team</h3> <p><span style="font-size: 10pt;">Our<strong> Account Manager team</strong> key role is to position Alma as a <strong>true business partner with our top merchants</strong>. In short, our Account Managers are in charge of a portfolio of large accounts, with whom you'll work closely to make them successful.</span></p> <p><span style="font-size: 10pt;">You'll be arriving at the beginning of the experience, as our team was created in March 2021. There is still a lot to create! This means you'll have a key role in shaping the function.</span></p> <p><span style="font-size: 10pt;">Reporting to the Account Manager Team Lead, you will work closely with the Sales team, the Onboarding team, the Retail Training team and the Merchant Support team.</span></p> <p><strong>This position is a permanent role, based in Paris. <br><br></strong></p> <p> </p> <h3><strong>💼 </strong>About the job</h3> <p><span style="font-size: 10pt;">In a nutshell, <strong>your key responsibilities</strong> will consist in:</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Manage, negotiate and retain a portfolio of large accounts</strong>. Establish trustful relationships with Alma’s large merchants. Be the key point of communication for the merchants' stakeholders, while working closely with the other functions (Onboarding, Training, Support).</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Deliver meaningful insights</strong>. Analyse merchants' performance to provide superior insights on their businesses. Develop expertise in your field to constantly position Alma as a strategic partner, helping the merchants achieve their goals.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Identify key business opportunities</strong>. Identify up-sell/cross-sell opportunities on your accounts and develop strat