Senior Billing & Sales Administrator (ADV)

<div>At Brevo, we’re not just building a CRM. With our technology, <b>we’re helping millions of organizations build lasting relationships with their customers.</b></div><div><br></div><div>From emails and SMS to WhatsApp, Chat, and Marketing Automation, <b>our tools are intuitive, powerful, and built to scale with every ambition.</b> We give businesses a clear view of the customer journey, so they can focus on what matters: connection.</div><div><br></div><div>As a <b>certified B Corp</b>, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.</div><div><br></div><div>Today, more than <b>500,000 businesses</b> across <b>180 countries</b>—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our <b>reliable technology</b> and <b>75+ integrations</b> help them create <b>unparalleled customer experiences,</b> without the usual tech headaches.</div><div><br></div><div>We recently exceeded 200m ARR and reached a major milestone by <b>becoming a Unicorn</b>, backed by strong growth and global expansion - and we’re just getting started!</div><div><br></div><div> <p>Within Brevo, the Finance Department ensures that the company has, at all times, the financial resources required for its development. It guarantees that the company growth remains sustainable and profitable.</p> <p>The <strong>Sales Administration</strong> plays a key role in addressing three major challenges for their assigned customer portfolio:</p> <ol> <li>Build and maintain <strong>trust-based relationships</strong> with clients regarding all billing matters.</li> <li>Ensure that <strong>billing processes</strong> are aligned with accounting rules and contribute to their continuous improvement &amp; ensure the <strong>Cash collection</strong></li> <li><strong>Support the sales team</strong> throughout the customer relationship lifecycle.</li> </ol> </div><br><strong>Your impact at Brevo :</strong><br><p dir="ltr"><strong>1. Client Relationship Management (Billing Focus)</strong></p> <ul dir="ltr"> <li>Give clients clarity on Brevo's billing model and respond to inquiries on contractual terms, pricing, and invoices.</li> <li>Support sales in resolving billing disputes; proactively flag billing errors, unpaid invoices, or budget overruns to clients and sales teams.</li> <li>Manage administrative follow-up of Order Forms, contracts, and POs.</li> <p dir="ltr"><strong>2. Billing Process Management</strong></p> <ul dir="ltr"> <li>Register and manage Enterprise subscriptions; issue manual invoices per contract terms, delivered services, and pricing grids.</li> <li>Support monthly closing by preparing the list of invoices/credit notes to issue (1st of each month), ensuring recognized revenue matches delivered services.</li> <li>Monitor outstanding payments using accounting team data.</li> <p dir="ltr"><strong>3. Cash Collection</strong></p> <ul dir="ltr"> <li>Execute cash collection: monitor, prioritize, and follow up on overdue accounts via email, phone, and other channels (including AI-generated alerts) to reduce overdue receivables and improve cash flow.</li> <li>Resolve and mitigate risk: resolve payment disputes an