Senior Customer Success Manager (m/f/d)

<h2>Your mission</h2> <p>As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.<br>Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. </p> <p>Your responsibilities: </p> <ul> <li>Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion</li> <li>Lead implementation and change projects with multiple stakeholders</li> <li>Consult customers on governance, meeting preparation, collaboration, and decision-making processes</li> <li>Facilitate onboarding sessions, workshops, trainings, and enablement formats</li> <li>Identifyadoption risks and develop clear actions to increase usage and customer value</li> <li>Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders</li> <li>Share customer feedback and insights with Product, Tech, Sales, and Leadership</li> <li>Improve CS processes, playbooks, and scalable enablement materials</li> </ul> <h2>Your profile</h2> <ul> <li>Based in Germany</li> <li>Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management</li> <li>Experience working with enterprise customers and complex stakeholder structures</li> <li>Strong communicationand stakeholder management skills in German and English</li> <li>Ability to consult customers, lead workshops, and translate complexity into clear next steps</li> <li>Structured, proactive, hands-on, and customer-first mindset</li> <li>Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus</li> <li>Strong understanding of corporate decision-making processes and organizational hierarchies.</li> <li>Experience working with Executive Offices, Board Offices, or Corporate Secretariats.</li> <li>Proven experience engaging with C-level executives and senior management</li> </ul> <h2>Why us?</h2> <ul> <li>100% remote work and flexible working hours</li> <li>High ownership in a fast-growing SaaS company</li> <li>Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales</li> <li>Close collaboration with enterprise customers and senior stakeholders</li> <li>Transparent, trust-based culture with fast decision-making</li> <li>2–3 offsites and workshops per year</li> <li>Clear development paths and a steep learning curve</li> </ul><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>