Service Desk Technician

<p style="min-height:1.5em"><strong>Build with us</strong></p><p style="min-height:1.5em">Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.</p><p style="min-height:1.5em">Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable.</p><p style="min-height:1.5em">With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.</p><p style="min-height:1.5em">We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.</p><p style="min-height:1.5em">Sound like your kind of place? Let's build together.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Your impact</strong></p><p style="min-height:1.5em">You will be the heartbeat of our internal operations. Mollie is one of the fastest-growing companies in Europe, welcoming around 15 new colleagues every month. As Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work makes sure 1000+ Mollies can build the future of payments without technical friction.</p><p style="min-height:1.5em">You help new colleagues get started and you handle incidents, problems and requests, with a focus on Apple. You keep teams from Engineering to Sales connected, productive and secure.</p><p style="min-height:1.5em">With a customer-obsessed mindset, you will give hands-on support at the office and remote assistance across Europe. When a tech headache shows up, you turn it into a seamless experience.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What you'll ship</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Troubleshoot, resolve and document IT issues across networking, hardware, software and related services</p></li><li><p style="min-height:1.5em">Support 1000+ colleagues, mostly on Apple devices</p></li><li><p style="min-height:1.5em">Act as the first line of support and escalate to the wider team when needed</p></li><li><p style="min-height:1.5em">Facilitate employee onboarding and help new colleagues get up and running</p></li><li><p style="min-height:1.5em">Contribute to projects and ongoing service improvements</p><p style="min-height:1.5em"></p></li></ul><p style="min-height:1.5em"><strong>What you'll bring</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2 to 4 years of service desk experience</p></li><li><p style="min-height:1.5em">A customer-first mindset</p></li><li><p style="min-height:1.5em">Strong troubleshooting skills, including on systems you haven't seen before</p></li><li><p style="min-height:1.5em">Experience administering Google Workspace and Slack</p></li><li><p style="min-height:1.5em">Experience with Jira or a similar service management tool</p></li><li><p style="min-height:1.5em">The ability to work independently, stay organised and prioritise a busy workload</p></li>